Connected environment

How the products are designed to connect

Compass supports decisions within individual products. Bridge demonstrates how products could exchange relevant information while keeping their own records and permissions. Available features differ by product.

Decision support

Compass

Implemented product by product

Compass is designed to bring relevant evidence and the reasoning behind a suggestion into the decision process. Available features differ by product. People remain responsible for decisions.

Shows the evidence, source and reasoning behind a suggestion.
Makes challenge and deferral as easy as acceptance.
Never substitutes for an accountable decision-maker.
Designed so the environment remains usable when intelligence features are unavailable.

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Connections between products

Bridge

Demonstration with fictional data

Bridge demonstrates how separate products could exchange relevant information and evidence while keeping their own records, permissions and decisions. The current demonstration uses fictional data; live customer integrations are not available.

Each product keeps its own records; connections share relevant information.
Information should be shared only with people who have permission to see it.
Records should show what was shared, when and why.
Products stay independently viable if used alone.

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Architecture view

Five products with shared decision support and connections

The diagram shows the design. Live customer connections are not available. Each product keeps its own records and decisions.

Design principles

How information should be shared

Records stay with their product

Connections should refer to the original records so people can trace the evidence behind a decision.

Permissions respected

Information should be shared only where the receiving person has permission to see it.

A record of what was shared

Records should show what was shared, when, where it came from and why.

Effects on other areas

Where connections are available, a change in one area could identify work needed in another.

Coverage gaps

The Bridge demonstration shows missing or outdated information so it can be investigated.

Independent use

Every product is designed to remain usable if the connected capabilities are not in place.

Compass features differ by product. Bridge uses fictional data and does not connect live customer records or update other products.

See a worked example